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Should Citrix pay more attention to Citrix Forums ?

pvsoverview smallest 300x148 Should Citrix pay more attention to Citrix Forums ?

I started watching the Provisioning Server for Datacenters thread at Citrix Support Forums in end of May. In July there where more than 257 threads posted. I would personally like to thank Jarian Gibson who have 3 times more replies than Citrix. Should it be this way ?

Provisioning Services has become very popular the last months after integrating the PVS license in Citrix Essentials for XenServer. Still people are having problems with Proof Of Concepts, upgrading from previous versions, performance issues e.g.

Good news today are that it’s now possible to post the thread to Twitter (@CitrixCommunity and @CitrixKCForums). Mike Stringer at Citrix (@Citrixsupport) does a good job at directing the threads to the right persons.

Anyway, I believe that Citrix should pay more attention to the Support Forums to get more happy customers and early adopters. What do you think ? Please feel free to leave comments.

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{ 7 comments… read them below or add one }

Aaron August 6, 2009 at 11:47

A resounding yes. Their lack of interaction in the forums has bugged me for years.

Reply

Jarian August 7, 2009 at 02:07

Thanks for the mention! Yes, they should pay more attention to the forums.

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Kyle August 10, 2009 at 18:55

For awhile, Pete Downing from Citrix was hanging around the PVS forums pretty much daily. I haven’t seen post from him in some time. I think they should be encouraged to spend an hour of their work day on the forums in their particular discipline. I know an issue I am having now, might be able to be rectified, if a PVS guru could take a look at the forums.

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morne August 11, 2009 at 12:10

Yes they should. Citrix is great but when it comes to there support site they need a lot of work.

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Pete Downing August 14, 2009 at 17:43

Hey guys,

Unfortunately I am stacked with so much that I barely have enough time to do what you ask… spend time daily on the forums! I try to get on at least once a week but having been leaning on our support teams to answer more of these questions. Also… in a way, I was hoping the community picked up the slack too! Apparently my grand scheme did not work! I will make a better attempt to hop on and answer more, but it is just plain hard to keep up!

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Gerard Schrijver March 29, 2011 at 09:24

It’s ashaming how less Citrix pays attention to these forums. I have the feeling they are using these forums to find solutions for their products, but wait untill a customer, – who bought the product!! – has found a solution himself, and then implement that in the next hotfix. But I do not have the feeling there is active initiatives from Citrix side

Reply

Trond Eirik Haavarstein March 29, 2011 at 17:55

Thanks Gerard, I totally agree with your, they forum is a good place for bug tracing ;-)

Reply

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