Should Citrix pay more attention to Citrix Forums ?

06/08/2009 – 10:45

I started watching the Provisioning Server for Datacenters thread at Citrix Support Forums in end of May. In July there where more than 257 threads posted. I would personal like to thank Jarian Gibson who have more than 3 times more replies than Citrix. Should it be this way ?

Provisioning Services has become very popular the last months after integrating the PVS license in Citrix Essentials for XenServer. Still people are having problems with Proof Of Concepts, upgrading from previous versions, performance issues e.g.

Good news today are that it’s not possible to post the thread to Twitter (@CitrixCommunity and @CitrixKCForums). Mike Stringer at Citrix (@Citrixsupport) does a good job at directing the threads to the right persons.

Anyway, I believe that Citrix should pay more attention to the Support Forums to get more happy customers and early adopters. What do you think ? Please feel free to leave comments.

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5 Responses to “Should Citrix pay more attention to Citrix Forums ?”
A resounding yes. Their lack of interaction in the forums has bugged me for years.

By Aaron on Aug 6, 2009
Thanks for the mention! Yes, they should pay more attention to the forums.

By Jarian on Aug 7, 2009
For awhile, Pete Downing from Citrix was hanging around the PVS forums pretty much daily. I haven’t seen post from him in some time. I think they should be encouraged to spend an hour of their work day on the forums in their particular discipline. I know an issue I am having now, might be able to be rectified, if a PVS guru could take a look at the forums.

By Kyle on Aug 10, 2009
Yes they should. Citrix is great but when it comes to there support site they need a lot of work.

By morne on Aug 11, 2009
Hey guys,

Unfortunately I am stacked with so much that I barely have enough time to do what you ask… spend time daily on the forums! I try to get on at least once a week but having been leaning on our support teams to answer more of these questions. Also… in a way, I was hoping the community picked up the slack too! Apparently my grand scheme did not work! I will make a better attempt to hop on and answer more, but it is just plain hard to keep up!

By Pete Downing on Aug 14, 2009